What millennials really want in their dining experience

Millennials have flooded the workplace, making up about 24 percent of the U.S. population. As the largest generation, they demand attention – both as consumers and as employees of organizations across the country.

How are you keeping up with the ever-changing demographics populating your workplace?

As if the introduction of the millennial generation wasn’t enough to cause a shift in workplace culture, Generation Z is right behind them. And while there are differences between these two tech-focused and inclusive populations, the similarities are hard to ignore.

Compass Group - Sacred Heart University CT

They love technology

Millennials are digital natives. They’ve grown up with technology constantly at their fingertips and with digital tools as their main form of communication. Staying connected is important to them – and even more so to Gen Z.

It’s all about making it easy for them get what they want, when they want it and how they want it. Technology plays a major role in making that happen. Consider what you’re doing as an organization to integrate technology into the work space and the employee cafe.

Adding touch-screen ordering kiosks or a mobile app that offers online ordering and non-traditional payment methods gives this group exactly what they want. It also reflects the experience they enjoy when eating at their favorite restaurant.

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They’re culturally diverse

Let’s talk culture. Millennials and Gen Z are the most culturally diverse generations to date. With their 24/7 access to information and diverse population, they are more knowledgeable, passionate and globally aware than those who’ve come before them. They should not (and cannot!) be ignored.

So, how does this tie into the food industry?

These generational trends translate directly into their need for healthy, craveable and sustainable food.

“The up-and-coming generation favors fresh, sustainable, new and innovative.”
– Source: Gordon Food Service

Millennials and Gen Z value an experience where authentic and global flavors play a major role – and they’re seldom afraid to try something new. Both generations are looking for excitement and new opportunities to learn and grow in everything they do. All the while, they require the ability to share these memorable experiences with others through social media and other digital platforms.

Lunch and learns are a great way for employees to learn about new ingredients and preparation methods and to try new foods. Consider adding a monthly lunch-and-learn or chef’s table that focuses on new food trends or culturally diverse menus. Combining food with education will go a long way in engaging your employees.

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Focusing on these key areas will go a long way toward recruitment, retention and workforce engagement both now and in the future.

If you would like more information on how we help our clients design and build programs with a focus on serving all generations, please contact us here.